Terms of purchase
TERMS OF PURCHASE
1. PRICES
Prices are stated in SEK including 25% VAT.
2. DELIVERY
Shipping costs depend on order size, weight and your location. The shipping cost will be shown at checkout before you complete your order. We offer free shipping for orders over SEK 700.
In case of failure to pick up the package at the agent, we charge a handling fee of SEK 200.
3. PRODUCT INFORMATION
We do our best to present the products as accurately and realistically as possible. However, we cannot guarantee that the images accurately reflect the appearance of the products, as color variations may occur due to monitor settings, photo quality and resolution.
4. RETURN AND RIGHT OF CANCELLATION
You have the right to return non-customized goods within 14 days of receiving them, provided that the goods are in their original condition and have not been used. Please note that you as a customer are responsible for the shipping cost to the Shimmer Store. To facilitate the return, please send the product directly to our address and not to an agent or delivery point.
If the return is due to an error on our part, such as a faulty or defective item, we will cover the shipping cost of the return. Please contact us at contact.shimmerstore@gmail.com before returning an item. When returning, the product must be sent in the packaging it was delivered in
5. COOKIES
We use cookies to improve your experience on our website. You can set your browser to reject cookies if you prefer.
6. PERSONAL DATA
By shopping at Shimmer Store, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Shimmer Store is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as on occasions when you have requested newsletters or promotional offers.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
6.1 What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
6.2 What data do we store?
In order to handle your order and answer questions related to your order, we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act. Marketing, campaigns and similar mailings take place with your consent.
6.3 What information is shared and for what purpose?
6.3.1 Payment provider
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
6.3.2 Shipping company
In order to deliver your orders and complete our agreement, we share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
6.4 The right of access
You have the right to access all information held about you by us, the right to ask us to update incorrect information and the right to withdraw your consent. Contact us if you wish to exercise these rights or have any questions. You can also at any time request that the information relating to you be deleted. This applies except in cases where we have to keep the information to fulfill a legal obligation (for example according to the Accounting Act).
6.5 Responsible for data protection
Shimmer Store is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
6.6 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
6.7 Clarify
In order to be able to offer you Klarna's payment methods, we may share your personal data in the form of contact details and order information with Klarna at checkout, so that Klarna can assess whether you can choose the payment methods, as well as to adapt them for you. Your personal data that is shared is processed according to Klarna's own data protection information .
7. LIMITATION OF LIABILITY
The Shimmer Store is not responsible for any indirect damages or losses resulting from the use of our products. Our liability is limited to the amount paid for the product.
8. CHANGES TO THE TERMS OF PURCHASE
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
9. DISPUTES AND CHOICE OF LAW
In the event that a dispute cannot be resolved amicably, you as a customer can turn to the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr . In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body. Disputes regarding the interpretation or application of these terms and conditions of purchase shall be interpreted in accordance with Swedish law.